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Management Assistance Program

Courts & More Articles

More on Lawyers and Online Reviews

By Jim Calloway, Director OBA Management Assistance Program Online reviews are growing in importance where marketing is concerned. In a January, 2021 issue of Courts & More, I published Responding to a Negative Online Review. This is a challenging area for lawyers. So if you missed it before, here is another opportunity. Today I direct…

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Are You Using the Advanced Features of the Expanded Windows Clipboard?

By Jim Calloway Ctrl + C and Ctrl+ V must be the two most used keyboard shortcuts. Even if you don’t know many other keyboard shortcuts, you’ve certainly memorized these two, which are used to copy a selection to the Windows Clipboard and paste the copied contents into another location. A few years ago, the…

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Law Office Automation in Minutes – Outlook Quick Steps

By Jim Calloway, Director, OBA Management Assistance Program Would you invest just a few minutes doing something that will save you minutes each workday afterwards? Outlook users can quickly and easily automate several email actions to run sequentially. Open an email in Outlook and you see the Quick Steps in the Ribbon at the top….

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Google Maps vs Apple Maps: Which is best?

By Jim Calloway A current TV commercial states in an uncomplimentary tone, “If you printed out the directions to drive here, you’re in the right place.” I resent that one. When I am driving around the state to meet with other lawyers, I always print out the directions, even though I rarely refer to them….

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Automation Tools for Lawyers

By Jim Calloway Director, OBA Management Assistance Program Lawyers have long had a love-hate relationship with office technology. Lawyers love tech tools that save time (particularly on tasks not being billed to clients) and money. So, long ago word processing software tools that meant not having to retype an entire document to edit it were…

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Takeaways from ABA TECHSHOW 2021

ABA TECHSHOW 2021 was held virtually the second week of March and, by all accounts was a success. The virtual conference meant that many more expert presenters were able to participate than usual. Takeaways and Tips From ABA TECHSHOW 2021 from Attorney@Work featured comments from several TECHSHOW attendees, including me and a few other past…

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Chatbots for Law Firms

Lawyers are trained to consider the negative implications of anything new. When the idea of chatbots on law firm websites first surfaced, many were concerned about the potential for malpractice liability based on poor advice from a chatbot. But giving legal advice is not something your law firm would ever want a chatbot to do….

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Everything You Need to Know About Microsoft OneDrive Storage

Most security experts recommend storing critical data in the cloud. But such cloud storage must be safe and secure. It also needs to be easy to access. Microsoft OneDrive is one of the tools provided with business subscriptions to Microsoft 365. It provides one terabyte of cloud storage. This storage is not only secure, but…

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Work From Home

Most lawyers worked from home on occasion. But the previous twelve months have changed the way we think of working from home. Home Office Setup: The Best Products for Comfort, Productivity and Joy from Attorney@Work highlights work-from-home tools ranging from a good chair to lightning tips to great slippers. Working from home is not going…

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Dodging Microsoft Tech Support Phone Scams

That helpful person calling from Microsoft Tech Support is most likely a scammer. The odds go up to 100% if they tell you they noticed a problem with your computer and are calling to help you fix it. You can easily test that premise by telling them they have just reached an FBI agent and…

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Securely Wiping Data from Your Computer, Phone or Tablet

Lawyers deal with confidential client information and we have a duty to secure that information. No matter who you are, you wouldn’t want to donate, give away or even discard a computer or phone with information still on the device. No one would want to transfer a computer or phone without making certain the personal…

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Three “Must-Have” Smart Phone Apps

By Jim Calloway, Director, OBA Management Assistance program. The “On Tech” newsletter from The New York Times typically has great content. I encourage people to subscribe to this. The current edition is Why Your TV Spies on You, which is a fact of life for most smart TV’s and streaming services. But while some lawyers…

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Responding to a Negative Online Review

By Jim Calloway, Director OBA Management Assistance Program Negative online reviews can hurt businesses and law firms are no exception. But other types of businesses don’t have to be concerned about confidentiality and attorney-client privilege if they choose to respond to a negative review. Here are some suggestions for lawyers on dealing with negative online…

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The Copier in Your Pocket

By Jim Calloway, Director, OBA Management Assistance Program It is now a cliché to note that we have more computing power in our mobile phones than NASA had at its disposal during the moon missions. Today we’ll discuss harnessing one bit of that power. Suppose you are visiting with a client outside of your office…

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Client Portals Are Now an Essential Service for Law Firms to Offer

By Jim Calloway, Director Oklahoma Bar Association Management Assistance Program Every law firm needs the ability to securely share information electronically with clients. Email is not a secure communication tool. Every law firm also should have a goal of providing superior client service. Providing your clients a secure location to log-in to review all the…

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