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Management Assistance Program

Law Practice Tips

LPT Articles

New Year’s Resolutions and Goal Setting for Lawyers

By Jim Calloway It’s the time of year for New Year’s resolutions. Well, since this comes out in mid-January, it is the time when many New Year’s resolutions have already been made and broken. But with the new year ahead, it is an appropriate time to reflect on your law firm and the goals you...
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A Few of My Favorite Things

By Jim Calloway The Sound of Music is often associated with the holiday season, even though the movie doesn’t contain content we would normally think of as relevant to the holidays. One reason is that in the days before streaming, family-friendly content was often broadcast by networks during this season. Many people have memories of...
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Avoiding ‘Hello L’office’ and Other Law Firm Telephone Tips

By Jim Calloway I had no idea how many law firms answered their phones with “Hello L’office” until I went to work for the OBA. But it’s not limited to Oklahoma. I have received the same greeting calling lawyers’ offices in many states. Obviously, the intended greeting is “Hello Law Office,” but when you are...
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A Brief History of Legal Billing

By Jim Calloway How lawyers handle their billing has long been a topic of discussion in our field. Traditionally, it was a simple process. Record your time. Prepare invoices by listing all these billing entries multiplied by the lawyers’ hourly billing rates and adding expenses clients should pay. Send out the billing on the same...
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Technology Competence for Every Lawyer

By Jim Calloway There has never been a time it was more important for lawyers to have good technology skills. The smaller your law firm, the more important this is. What do lawyers need to master for their personal technology skills? That depends on many factors, including the lawyer’s type of practice. Since the theme...
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Client Selection: How to Red Flag High-Risk Clients (Including Relatives)

By Jim Calloway One thing you do not learn in law school is what clients you should not represent. Veteran lawyers have hopefully learned what potential clients they should avoid, but it is still not a perfect process. Almost every lawyer has a story of that client they wish they had never represented. I’ve had...
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Closing an Oklahoma Law Practice

By Jim Calloway A lawyer’s final duty to the clients is often appropriately shutting down their law practice in a way that ensures clients’ interests are protected, which may include providing clients with appropriate departing advice and perhaps a referral to successor counsel. With proper advance planning, this can be handled more efficiently. The closing...
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Best Practices for Attorney-Client Communication

By Jim Calloway Communication is something we all do every day. Some days we do it better than others. We have all had the experience of making some statement we immediately wish we could take back. Most of us would admit we could invest some time improving our communication skills. Managing your professional communications with...
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The Rise of Two-Factor Authentication and the Authenticators

By Jim Calloway Recently, many media outlets covered the plight of Stefan Thomas, the man who, as of January 2021, had $250 million worth of bitcoin trapped in his Bitcoin wallet. He secured the keys to the wallet on an IronKey flash drive. I recall in one 60 tips presentation years ago noting the Mission...
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Dodging Microsoft Tech Support Phone Scams

That helpful person calling from Microsoft Tech Support is most likely a scammer. The odds go up to 100% if they tell you they noticed a problem with your computer and are calling to help you fix it. You can easily test that premise by telling them they have just reached an FBI agent and...
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