Documenting procedures in writing is a critical item. It does take time to do this, but that time will be repaid as new hires are directed to the procedures manual instead of being brought into someone’s office for lengthy training or quick explanations that are sometimes misunderstood.

Lawyerist has a nice feature with law office procedure manual tips at https://lawyerist.com/management/procedures-manual/ with many pointers. They also offer some downloadable templates for procedures manuals; but you are asked to sign up as an Insider for those materials.