Management Assistance Program
3 Tips for Learning to Communicate in a Masked World (September 8, 2020)
As we all understand, much of face-to-face oral communication is driven by non-verbal cues. How many times have you expressed something to someone and knew that they disagreed before the person said a single word? While we are doing much more communication via videoconferencing today, we can understand why veteran trial lawyers sometimes prefer face-to-face communication, particularly if the witness may be motivated to not be completely truthful.
Tips for Learning to Communicate in a Masked World is a short piece about learning to recognize some non-verbal cues from the unmasked part of the face. It is a three-minute read.
Lauren Stiller Rikleen, authored this piece. She is the founder and president of the Rikleen Institute for Strategic Leadership, which provides training, speaking, and consulting services to professional services entities, businesses, and organizations seeking to create an engaged, diverse, and inclusive workforce.