Management Assistance Program

Avoiding Negative Reactions to Constructive Feedback

Lawyers often have to deliver difficult messages. Whether it is informing a client of a negative outcome or responding to opposing counsel’s paltry settlement offer, lawyers must deliver plain and direct communications. Gerry Riskin of Edge International reminds us that our lawyer direct language approach is not always the best approach when doing staff evaluations. His post Avoiding Negative Reactions to Constructive Feedback outlines some of the challenges and also links to a recent article on the subject from the Harvard Business Review.